Return Policy for CanvasVetaGuard

Effective Date: January 15, 2025

At CanvasVetaGuard, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our return policy offers a simple and straightforward process for returning items and receiving a refund or exchange. Please review the following guidelines to ensure a smooth return experience.

1. Return Window

We offer a 30-day return period for any unused and unopened canvas art from the date of purchase. In order to qualify for a return, the item must be in its original condition, including all packaging, and free from any damage or signs of use.

  • Timeline: Returns must be initiated within 30 days from the purchase date.
  • Condition: The item should be unused, undamaged, and in the original packaging.

2. How to Initiate a Return

To initiate a return, please follow the steps outlined below:

  1. Contact Us: Reach out to our customer service team at support@canvasvetaguard.com or call (606) 847-4909 to request return authorization.

  2. Return Authorization: Our customer service team will provide you with a return authorization number and detailed instructions on how to return the item.

  3. Prepare the Item: Ensure that the item is packed securely in its original packaging to prevent damage during return shipping.

3. Return Shipping

Customers are responsible for the return shipping costs unless the item received is defective or incorrect. In such cases, CanvasVetaGuard will cover the return shipping expenses.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is safely delivered to us. CanvasVetaGuard is not responsible for any lost or damaged returns that are not shipped with tracking or proper insurance.

4. Refund Process

Once we receive your returned item and confirm that it meets our return policy conditions, we will process your refund. The refund will be issued to the original payment method used during the purchase.

  • Processing Time: Refunds will be processed within 7-10 business days.
  • Refund Method: The refund will be issued to your original payment method (credit card, PayPal, etc.).

Please note that shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.

5. Exceptions

Certain items are not eligible for return under specific conditions:

  • Opened or Used Canvas Art: We do not accept returns for canvas art that has been opened or used unless the item is defective.
  • Customized or Special Order Items: Customized or special order artwork, including any personalized artwork, is non-returnable.

If you receive a defective or damaged item, please contact us immediately to resolve the issue. We may offer a replacement or full refund, depending on the situation.

6. Exchanges

If you would like to exchange a canvas art piece for a different design, please follow the return process to return the original item and place a new order for the desired artwork. The new order will be treated as a separate transaction, and shipping charges will apply.

Exchanges are subject to availability, and you will be responsible for any price difference between the returned item and the new one.

7. Contact Us

If you have any questions or need assistance regarding returns or exchanges, please don’t hesitate to reach out to us. We are here to help!

Thank you for shopping with CanvasVetaGuard. We look forward to providing you with the best customer service experience possible!

By purchasing from CanvasVetaGuard, you acknowledge and agree to the terms and conditions outlined in this Return Policy.